PDR Finesse Tools, Inc. was founded in 2007 by Ike Rhoades in Ava, MO. After a long and successful career as an autobody technician and body shop manager, Ike’s dream was to develop the strongest and highest quality paintless dent repair tools in the industry and involve his family to create a lasting legacy. Under his leader leadership, the PDR Finesse family pioneered the adjustable handle tools and revolutionized the sharp tool movement. The PDR team came to Pitt Technology Group initially to troubleshoot their previous e-commerce site.
After an in-depth investigation of the website our team found:
After configuring their order statuses, automated order email notifications, and shipping calculation settings, the owners reported back saying the changes saved them extra manual hours from their workflow.
Another thing apparent was their e-commerce platform was a one-stop-shop and the storefront was not easily customizable for our client. We recommended them to have us migrate their store to a more reliable and intuitive e-commerce platform and for our developer to give their online store a facelift.
With the guidance of our project manager and in-depth communication with the developer, the client got to be highly involved in the migration, redesign, and configuration processes. It is important to PTG to establish a close professional relationship with our customers, as we respect our clients’ feedback to ensure we achieve the goals they desire for their business.
Some additional items that were on PDR Finesse Tools, Inc’s wishlist for a seamless e-commerce experience:
The owners of PDR Finesse Tools, Inc. commented they felt less stress knowing we were taking care of the tech side of the business and were enthusiastic with the outcome of their new e-commerce website.